Quality Assurance Document Control Specialist

● Manage the full life cycle of 850+ controlled documents each year, ensuring accuracy, compliance, and timely approvals.

● Serve as the primary document control expert for 200+ staff, resolving inquiries and enforcing regulatory and SOP standards.

● Supported the implementation and training of ZenQMS, increasing system adoption and reducing documentation errors.

● Administer and improve electronic document systems, strengthening audit readiness and contributing to zero critical findings.

● Streamlined workflows and metadata structures, reducing retrieval and processing time.

● Oversee compliant client data transfers and reporting for federally regulated studies.

● Maintain retention and archival databases for 10+ years of records, ensuring full lifecycle compliance.

● Standardized templates and documentation processes, improving cross-team efficiency by 20%.

● Provide technical support and training to staff, improving adherence to documentation best practices and reducing recurring issues.