IT Support Engineer with over five years of experience in troubleshooting, maintaining, and supporting enterprise IT systems. Skilled in Microsoft 365 administration, SharePoint management, and basic network infrastructure. Experienced in solving technical issues, improving system reliability, and ensuring data security.
Experience
IT Support Engineer
Technopeak - Dubai
Jan 2025 — Dec 2026 · 2 yrs
Full-timeHybrid
Administered SharePoint environments, managing site collections and user permissions.
Configured corporate email signatures and managed Exchange transport rules to ensure brand consistency.
Managed NAS permissions and user access protocols, ensuring secure data management and compliance.
Managed user lifecycle processes in MS 365 and Active Directory, optimizing account workflows.
Handled advanced Exchange tasks including mailbox creation, license allocation, and delegation.
Supervised cybersecurity management, ensuring server maintenance and effective virus/threat quarantine protocols.
Handled servers offline, server free spacing(Wiztree, TreeSize)
Tier 2 IT Helpdesk Engineer
Carabao Cloud Solutions Inc. - Quezon, Philippines
Jan 2023 — Dec 2025 · 3 yrs
Full-timeHybrid
Provided high-level remote and in-person support for complex hardware, software, and networking issues.
Installed and configured computer systems, printers, and specialized IT equipment for new hires.
Monitored system health to ensure 24/7 operational continuity and proactive issue resolution.
MSP/IT Helpdesk Engineer
Carelon Global Solutions (formerly Legato)
Jan 2021 — Dec 2023 · 3 yrs
Full-timeHybrid
Troubleshot and resolved issues related to voice, data, and wireless communication systems.
Installed and configured TV equipment, phones, routers, switches, and fiber-optic systems.
Monitored network performance to ensure reliability and efficiency.
Provided basic email support.
Chat Support
Concentrix (Bed, Bath and Beyond)
Jan 2020 — Dec 2021 · 2 yrs
Full-timeHybrid
Troubleshot and resolved issues related to voice, data, and wireless communication systems.
Installed and configured TV equipment, phones, routers, switches, and fiber-optic systems.
Monitored network performance to ensure reliability and efficiency.
Provided basic email support.
Technical Support
Concentrix (Virgin Media Ireland)
Jan 2020 — Dec 2021 · 2 yrs
Full-timeHybrid
Troubleshot and resolved issues related to voice, data, and wireless communication systems.
Installed and configured TV equipment, phones, routers, switches, and fiber-optic systems.
Monitored network performance to ensure reliability and efficiency.
Provided basic email support.
Skills
Microsoft 365AzureEntra IDActive DirectoryExchange (Hybrid/O365)Google WorkspaceWindows ServerRemote Desktop ServicesTier II escalation supportendpoint troubleshootingsoftware deploymenthardware supportuser provisioningonboarding/offboardingVPN (Cisco AnyConnect, NetExtender, Mobile Connect, Ivanti Secure Access, FortiClient)MFA (DUO, OKTA, Microsoft Authenticator)SWCC(EDR)Acronis XDRBarracuda email securityServiceNowConnectWiseAutotaskTeamViewers
Education
achelors of Science in Information Technology
AMA University, East Rizal
Date - Jan 2013
Degree
Contact
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