Ryan Ray R. Malahat

IT Support Engineer

IT Support Engineer with over five years of experience in troubleshooting, maintaining, and supporting enterprise IT systems. Skilled in Microsoft 365 administration, SharePoint management, and basic network infrastructure. Experienced in solving technical issues, improving system reliability, and ensuring data security.

Experience

IT Support Engineer

Technopeak - Dubai

Jan 2025 — Dec 2026 · 2 yrs

Full-timeHybrid

Administered SharePoint environments, managing site collections and user permissions.
Configured corporate email signatures and managed Exchange transport rules to ensure brand consistency.
Managed NAS permissions and user access protocols, ensuring secure data management and compliance.
Managed user lifecycle processes in MS 365 and Active Directory, optimizing account workflows.
Handled advanced Exchange tasks including mailbox creation, license allocation, and delegation.
Supervised cybersecurity management, ensuring server maintenance and effective virus/threat quarantine protocols.
Handled servers offline, server free spacing(Wiztree, TreeSize)

Tier 2 IT Helpdesk Engineer

Carabao Cloud Solutions Inc. - Quezon, Philippines

Jan 2023 — Dec 2025 · 3 yrs

Full-timeHybrid

Provided high-level remote and in-person support for complex hardware, software, and networking issues.
Installed and configured computer systems, printers, and specialized IT equipment for new hires.
Monitored system health to ensure 24/7 operational continuity and proactive issue resolution.

MSP/IT Helpdesk Engineer

Carelon Global Solutions (formerly Legato)

Jan 2021 — Dec 2023 · 3 yrs

Full-timeHybrid

Troubleshot and resolved issues related to voice, data, and wireless communication systems.
Installed and configured TV equipment, phones, routers, switches, and fiber-optic systems.
Monitored network performance to ensure reliability and efficiency.
Provided basic email support.

Chat Support

Concentrix (Bed, Bath and Beyond)

Jan 2020 — Dec 2021 · 2 yrs

Full-timeHybrid

Troubleshot and resolved issues related to voice, data, and wireless communication systems.
Installed and configured TV equipment, phones, routers, switches, and fiber-optic systems.
Monitored network performance to ensure reliability and efficiency.
Provided basic email support.

Technical Support

Concentrix (Virgin Media Ireland)

Jan 2020 — Dec 2021 · 2 yrs

Full-timeHybrid

Troubleshot and resolved issues related to voice, data, and wireless communication systems.
Installed and configured TV equipment, phones, routers, switches, and fiber-optic systems.
Monitored network performance to ensure reliability and efficiency.
Provided basic email support.

Skills

Microsoft 365AzureEntra IDActive DirectoryExchange (Hybrid/O365)Google WorkspaceWindows ServerRemote Desktop ServicesTier II escalation supportendpoint troubleshootingsoftware deploymenthardware supportuser provisioningonboarding/offboardingVPN (Cisco AnyConnect, NetExtender, Mobile Connect, Ivanti Secure Access, FortiClient)MFA (DUO, OKTA, Microsoft Authenticator)SWCC(EDR)Acronis XDRBarracuda email securityServiceNowConnectWiseAutotaskTeamViewers

Education

achelors of Science in Information Technology

AMA University, East Rizal

Date - Jan 2013

Degree

Contact

Let’s connect. Choose the fastest way to reach me.

ryanraymalahat@gmail.com

Fastest response via email.

Email me

Phone

+639283564313

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