Arooj Mazhar

Operations | Customer Success | Program Management Leader|Edtech

Arooj Mazhar — Operations Customer Success Program Management Leader Edtech

Arooj Mazhar profile image

Operations | Customer Success | Program Management Leader|Edtech

Arooj Mazhar

Results-driven leader with 9+ years of experience leading cross-functional teams across customer success, training, operations, and program management. Proven success driving stakeholder engagement, team performance, process improvement, scalable learning initiatives, and strategic projects.

Experience

Creative Head

Eight Nine Global

Jan 2026 — Present · 8 mos
Full-timeHybrid
  • Lead creative operations, marketing initiatives, client acquisition support, cross-functional coordination, and brand strategy.

Program Academic Manager

Taleemabad

Sep 2021 — Jul 2025 · 3 yrs 11 mos
Full-timeHybrid
  • Led a 15+ member team across curriculum and academic operations.
  • Managed stakeholder relationships with schools, publishers, and internal teams.
  • Conducted implementation reviews, identified training needs, and drove continuous improvement through feedback and operational planning.

Manager – Teacher Training

Taleemabad

Sep 2021 — Mar 2022 · 7 mos
Full-timeHybrid
  • Designed and launched Pakistan's first large-scale digital teacher training initiative.
  • Coordinated production, curriculum, animation, and product teams.
  • Built scalable facilitator resources and quality assurance processes.

English Teacher & Trainer

The City School

Jan 2016 — Dec 2021 · 6 yrs
Full-timeHybrid
  • Led English training initiatives, curriculum coordination, and teacher development.

Skills

People LeadershipOperations ManagementProgram ManagementCustomer SuccessKPI DevelopmentPerformance ManagementStakeholder ManagementCross-functional CollaborationProcess ImprovementStrategic PlanningCoaching & MentoringChange Management

Education

M.Phil. Peace & Conflict Studies

National Defence University

Date - Present
Other

BS (Hons) English Literature

NUML

Date - Present
Other

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